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5 day Slovenia Fairytale

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Price
From₽ 180,670
Standart Tour
  • Standart Tour
  • Private TourHotel 4* - 5*
    C/D class car
    Driver guide
  • VIP TourHotel 4* - 5*
    E/V class car
    Personal guide
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1368
Private Tour
The word Cubo sets for originality, setting new standards and cosmopolitan
VIP Tour
The word Cubo sets for originality, setting new standards and cosmopolitan
5 Days
Availability : Jan 16’ - Dec 16’
Tour Details

Ljubljana – the beloved. It will make you fall in love with it at first glance. It captures you with its warm-hearted character, lively cosmopolitan vibe and warm and welcoming people. Ljubljana has it all – big European capital city vibe yet intimate and genuine touch!
Only a short drive from Ljubljana, discover Slovenia’s most spectacular natural sites – the famous Alpine jewels of Bled, Bohinj and Vintgar Gorge together with the medieval town of Skofja Loka!
The mystic underground of the Postojna Cave, most prominent karst cave in the world, with the Predjama Castle, listed among the Guinnes World Records as the largest cave castle.
From Ljubljana to the beautiful Trenta Valley and Bovec, a melting pot of superb natural attractions. Choose between pure adrenaline activities or immerse yourself into the mystic world of WW1 with glimpses from Ernest Hemingway’s life!
UNESCO karst attraction – the Skocjan Caves, the oldest and most notorious stud farm, known all over the world, and the picturesque coastal towns all wrapped up in one single fantastic tour!

What to expect

Moderate amount of walking (Days 3,4) (wear comfortable shoes and clothing)

Temperatures in the cave around 12°C (Day 3) (a jacket or sweater is advisable)

Rafting equipment (Day 4) (wetsuit, shoes, helmet, life jacket) is provided on spot and included in the rafting ticket. Make sure you bring along your swimsuit and towel!

Good swimming skills are required in case you decide to join the rafting activity (Day 4)

First class hotels

Rooms with private facilities

Airport transfers

Modern air-conditioned motor-coach

Professional Tour Director throughout

Detailed information

Departure & Return Location

You will be met and transferred to & from the airport


Departure Time

3 Hours Before Flight Time


Price Includes

Private Ljubljanica river woden boart ride

First class hotels, rooms with private facilities

Airport transfers

Comfortable private transportation in a modern A/C bus

Water on board

Professional Tour Director throughout

Private professional English speaking guide

Accommodation for the guide

Accommodation with HB service in Hotel

Tourist tax

Organization


Price Excludes

Drinks at dinner

Additional entrance fees

Tips

Personal expenses


Complementaries

Ljubljana Castle with funicular ride: 10 € / person (Day 1)

Itinerary

Day 1Private Ljubljana City Walking Tour

Ljubljana – the beloved. It will make you fall in love with it at first glance. It captures you with its warm-hearted character, lively cosmopolitan vibe and warm and welcoming people. Ljubljana has it all – big European capital city vibe yet intimate and genuine touch!


DESCRIPTION

The old city centre offers one-of-a-kind architectural appearance, particularly due to the unique combination of Baroque and Art Nouveau architecture and masterful creations by the 20th century architect Joe Plenik.
Our guide will meet you in the city centre and take you on a sightseeing tour.
You will get to know why Triple Bridge is actually triple, where locals buy their food, how Napoleon was one of the most popular politicians, why Slovenia really lives with LOVE in our name also in Ljubljana and… well, we don’t want to tell you too much. What is certain, this will be the first visit to Ljubljana out of many more that will follow.

EXAMPLE ITINERARY

9.30 Meet the guide in Ljubljana city centre – start time is flexible!!
9.30 – 11.30 2h walking tour with stops at main sights
12.00 Lunch in a local restaurant in Ljubljana city centre

OPTIONAL SUPPLEMENTS

• Ljubljana Castle with funicular ride: 10 € / person
Overnight: Ljubljana

Day 2Alpine Fairytale

Meeting Point
Grand Hotel Union Business – by the fountain
Only a short drive from Ljubljana, discover Slovenia’s most spectacular natural sites – the famous Alpine jewels of Bled, Bohinj and Vintgar Gorge together with the medieval town of Skofja Loka!


DESCRIPTION

From Ljubljana to the Alpine region below the Julian Alps we reach Bled, the magnificent Alpine resort. Ascend the old castle perched on top of a steep cliff above the glacial Lake Bled. The castle terraces offer spectacular views of the lake and its tiny island in the middle. Take a boat ride with ‘Pletna’ traditional boat made by locals and reach the only true island in Slovenia.
Continue to the impressive Vintgar Gorge, one of the most stunning natural canyons, where a wooden path takes you along the rushing Radovna River, through the picturesque gorge and ends with the 26-metre-high waterfall Sum.
Our next stop is Bohinj, Slovenia’s largest glacial lake, located in the Triglav National Park area. We can take a cable car to Mt.
Vogel and enjoy the stunning views to the lake and mountain peaks.
Arrival to Ljubljana in the late afternoon.

EXAMPLE ITINERARY

8.30: Start picking up in Ljubljana
9.30: Time on Lake Bled and surrounding area (Vintgar gorge, Bled castle, Pletna boat)
14.00: Time for lunch in Bled / Bohinj or surroundings
15.30: Lake Bohinj
19.00 (19:30): Arrival back to Ljubljana
Overnight: Ljubljana

OPTIONAL SUPPLEMENTS

Day 3Postojna Cave & Castle Tour

The mystic underground of the Postojna Cave, most prominent karst cave in the world, with the Predjama Castle, listed among the Guinnes World Records as the largest cave castle.


DESCRIPTION

The guided tour of Postojna Cave will consist of a ride by electrical train and a walk through beautiful underground passages and chambers with spectacular drop stones, pillars, limestone curtains and other natural stone forms.
Continue to the idyllic village of Predjama, where you will be amazed by our fairy tale medieval Predjama Castle, famous for its dramatic setting in the gaping mouth of a cavern halfway up a hillside. Learn about the legend of the knight Erasmus ‘Slovenian Robin Hood’, and return back to Ljubljana in late afternoon hours.

EXAMPLE ITINERARY

Afternoon option:
13.30 Pickup in Ljubljana
15.00 Guided tour of Postojna cave
17.00 Guided tour of Predjama castle
19.00 Arrival back to Ljubljana

OPTIONAL SUPPLEMENTS

• Moderate amount of walking (wear comfortable shoes and clothing)
• Temperatures in the cave around 12°C (a jacket or sweater is advisable)
Overnight: Ljubljana

Day 4Soca River

From Ljubljana to the beautiful Trenta Valley and Bovec, a melting pot of superb natural attractions. Choose between
pure adrenaline activities or immerse yourself into the mystic world of WW1 with glimpses from Ernest Hemingway’s life!
From Ljubljana pass Bled head on to the highest Slovenian mountain pass, Mt. Vrsic, with amazing views of the Julian Alps.


DESCRIPTION

Land in the beautiful Trenta valley and continue to Bovec, a melting pot of superb natural attractions. The village is famous for
the emerald green alpine Soca River scenery, and has grown into a highly appreciated Slovenian extreme sports center. You
can either decide to test your adrenaline skills at the white water rafting session or head to Kobarid for a visit of the WW1
museum in Kobarid.
The town of Kobarid played an important role during the WW1 period, that even the great Ernest Hemingway wrote about in
his novel Farewell to Arms.
Several sites on the way crossing the mountain pass Vrsic are marked by this important historical event, offering unique views
of a ropeway conveyor, pitfalls, the Russian Chapel, the Kluze Fortress, various military via ferrata and many other unspoiled
features of great natural and historical value.
One final stop at Kozjak Waterfall one of the most charming and stunning waterfalls in Slovenia before heading back to
Ljubljana.

EXAMPLE ITINERARY

8.30 Pickup Ljubljana
9.30 Drive through the Alpine region to Soca valley with stops on interesting sightseeing locations
13.00 Rafting / World War I museum in Kobarid
15.30 Kozjak waterfall
19.00 Arrival back to Ljubljana

OPTIONAL SUPPLEMENTS

• Moderate amount of walking (wear comfortable shoes and clothing)
• Rafting equipment (wetsuit, shoes, helmet, life jacket) is provided on spot and included in the rafting ticket. Make sure you
bring along your swimsuit and towel!
• Good swimming skills are required in case you decide to join the rafting activity
Overnight: Ljubljana

Day 5Karst & Coast Mystery

Meeting Point
Grand Hotel Union Business – by the fountain
UNESCO karst attraction – the Skocjan Caves, the oldest and most notorious stud farm, known all over the world, and the
picturesque coastal towns all wrapped up in one single fantastic tour!


DESCRIPTION

Discover the Slovenian coast and the Karst region. The first stop are the UNESCO listed Skocjan Caves, one of the largest and
most fascinating karstic sites in Europe with the Reka River running 200 m below the surface.
Next stop is at one of the local taverns for the famous Karst air-dried prosciutto tasting; we like to think it is one of the best
prosciuttos in the world, accompanied with the local wine Teran produced only in this region.
Pass the coastal towns of Koper, Izola and Portoroz and reach everyone’s favourite spot on the Slovenian coast Piran. Get lost
in its medieval narrow streets and houses, enjoy some free time over an exquisite seafood meal in one of the many local
restaurants or cafes.
One last photostop at Predjama Castle on the way to Ljubljana. Discover the secrets of the largest cave castle (Guinnes World
Records!), located on a 123-meter high cliff, and learn about the local Robin Hood legendary knight Erazem.

EXAMPLE ITINERARY

8.30: Pick up in Ljubljana
10.00: Skocjan Caves
12.15 Prosciutto & wine stop
14.00: Piran
18.00: Predjama Castle photo stop
19.00: Arrival back to Ljubljana
Overnight: Ljubljana

OPTIONAL SUPPLEMENTS

Map
Photos
General Terms And Conditions

Detailed description

GENERAL TERMS AND CONDITIONS FOR ROUNDABOUT TRAVEL PROGRAMS (A BRAND OF TJS D.O.O.)

1.GENERAL TERMS AND CONDITIONS

General terms and conditions of travel arrangements are a fundamental part of booking agreement, concluded between TJs d.o.o. or other accredited agency and passengers, who are booking a certain travel arrangement. Once the interested passenger orders a certain travel arrangement in the agency, over the phone or e-mail, it is considered that he has accepted the general terms and conditions. The booking the passenger makes is obligatory and therefore it is possible for the passenger to cancel his booking exclusively according to the general terms and conditions regarding the cancellation of the booking on behalf of the passenger. The passenger is responsible for all the costs and consequences, which may occur due to incorrect information he has provided when making a booking.

2.MAKING A BOOKING AND PAYMENTS

The passenger can book a travel arrangement in the offices of TJs d.o.o., in any other accredited agency or by e-mail. By making a booking TJs d.o.o. and the passenger agree a travel agreement, which includes the information regarding the travel arrangement that the passenger has chosen or in other cases the travel agreement refers to the travel arrangement program, that consist of all the information regarding the chosen travel arrangement program. When making a booking, the passenger has to provide all the necessary information and his personal documents that are required by the travel arrangement programs and pay the amount of 30% of the total value of the travel arrangement or he has to follow the instructions, stated in the travel arrangement program. The passenger has to pay the remaining amount of the travel arrangement price at the latest 30 days before the date of departure or as stated on the booking form / in the travel agreement. In case the passenger fails to pay the remaining amount of the travel arrangement price in time, it is considered that he has cancelled his booking and in this case TJs d.o.o. follows the regulations of general terms and conditions regarding the cancellation of the travel arrangement on behalf of passenger, as stated in paragraph 5. of these general terms and conditions.

2.1.CREDIT CARDS

We accept major credit cards (Visa, Visa Electron , MasterCard and Maestro). Credit card charges require certain information and will be processed only upon submission of a completed Roundabout Travel submission form. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation.

3.PRICE OF TRAVEL ARRANGEMENT 

Price of travel arrangement is stated in every travel program and becomes valid with the day of the publication of each program. Prices for all the arrangements are given in EUR. TJs d.o.o. reserves itself the right to change the prices according to Obligations Code (the changes take place due to changes in currency exchange rates, changes in transport tariffs, changes in fuel prices…). Should the price changes occur, TJs d.o.o. has the responsibility to inform the passenger at the latest 20 days before the day of departure. If the agreed price of the travel arrangement rises more than 10%, it is the right of the passenger to cancel his booking without any further costs, yet it has to be done at the latest 2 days after he has received the notice of the price change. It is the right of the travel organizer to state in the travel program that is the obligation of the passenger to pay all the services, carried out for the passenger abroad, directly to the person that has carried out these services as predicted in the program. In this case the passenger takes the responsibility to claim all his reclamation demands abroad (where the payment took place).

4. CATEGORIES OF SERVICES

Unless differently stated in the travel program, the price of the travel arrangement includes all costs of transport, accommodation and meals, as well as the travel organization and travel guide. As special services are to be considered the costs that are not included into the price of the travel arrangement (single rooms or rooms different to those that are offered in the basic travel arrangements, special meals, additional excursions,…) or the travel arrangement itself lists them as services upon additional payment (visa, airport tax, tourist tax,…). These services are to be paid by the passenger separately. When making a booking, the passenger can express his wishes regarding special services, if they are possible, he will have to provide an additional payment. During the travel the special services have to be paid (in correspondent foreign currency) to the travel guide or to the representative of TJs d.o.o. wherever these services take place. The categorization of accommodation (number of stars) listed in the travel arrangement programs are provided by the holiday location or are stated by the national categorisation of every country. TJs d.o.o. has the right to inform the passenger about the name of the accommodation upon arrival to the destination. 

5.AMENDMENT AND CANCELLATION OF BOOKING ON BEHALF OF PASSENGER

For every amendment after the booking has been made (upon filling in the booking form), if the amendment is possible at all, the Roundabout Travel charges the passenger the amount of 10 EUR. The passenger has the right to cancel the booking. The cancellation of booking has to be made in writing. Should this occur TJs d.o.o. reserves itself the right to claim from the passenger the costs that the agency has suffered due to the cancellation of booking. The amount of costs depends on the date when the written booking cancellation was received. Unless stated differently in the travel arrangement, the following cancellation terms are to be considered as valid:

Return policy for Roundabout private group programs:

  • In case of cancellation 59-31 days before departure, the cancellation fee is 10% of total price.
  • In case of cancellation 30-15 days before departure, the cancellation fee is 40% of total price.
  • In case of cancellation 14-8 days before departure, the cancellation fee is 60% of total price.
  • In case of cancellation 7-1 days before departure, the cancellation fee is 90% of total price.
  • In case of cancellation on the day of departure, the cancellation fee is 100% of total price.
  • Non shows will not be refunded.

Return policy for individual travellers for Roundabout regular public day tours:

  • Any cancellation up to 24 hours before the departure is free of charge and the client receives a full refund.
  • Cancellations received later than 24 hours before the departure will be charged in full amount and the client is not eligible for a refund.

6. CANCELLATION OF TRAVEL OR CHANGE OF TRAVEL PROGRAM

Based on the valid legislation, TJs d.o.o. has the right to cancel group programs at the latest 7 (seven) days before the planned date of departure, in case there has not been enough bookings made for the realization of the travel. Roundabout regular daily tours can be cancelled at the latest the day before the scheduled tour. The lowest number of passengers is determined with every program individually. Should it happen that the number of passengers does not reach the minimum of passengers needed for the realization of the travel arrangement, the organizer does not take any responsibility for the damage compensation to the passengers, who booked the travel, yet every passenger is reimbursed the full amount of the payment he previously made. TJs d.o.o. has the right to partially or completely resign from the travel agreement, in case during the duration of the travel or the execution of the program occur unexpected circumstances, which could not have been anticipated, eliminated or avoided, yet for TJs d.o.o. such circumstances represent a justified cause in which the agency would not have concluded the travel agreement if such circumstances would have existed at the time of its conclusion. TJs d.o.o. has the right to change the date or time of departure due to the change in the date or time of departure of the means of transport booked for the travel or in case of force majeure, as well as has the right to change the direction of the travel due to changes of the conditions of travel (new timetable, unstable conditions in the country of travel, natural disaster or another unexpected cause, that is out of our control) without any reimbursement for the damage and according to the valid regulation of the passenger traffic. As TJs d.o.o. can not take the responsibility for the changes to the program due to force majeure, which could occur during the execution of the program, the agency has in this case the possibility to offer the passengers its services in another form that the existing conditions allow. TJs d.o.o. has the right to partially or completely resign from the travel agreement during the duration of the travel if the passenger does not follow the behaviour rules, which are valid on certain types of transport or in certain accommodation and if the passenger with such behaviour endangers the wellbeing and health of other passengers and prevents the representative of the agency the realization of the travel program.

7.TRAVEL DOCUMENTS

Passengers, who book a trip abroad, must have a valid passport or another suitable document that enables them to enter a foreign country. In case certain countries condition the entry to the country with a special document (visa), the passenger must acquire these documents before the travel or up to the date, stated in the program. The passengers who are not residents of the EU must acquire all the necessary documents, required by the countries of the travel destination and the ones they cross when travelling. The underage passengers need to acquire all the necessary documentation for the border crossing of the underage passengers. Should a passenger not fulfil the obligations given or should it occur that due to the passenger’s unregulated documents he is not able to travel or he has due to the same reasons cancel the travel during its duration, TJs d.o.o. follows the terms and conditions stated in Return policy. In case TJs d.o.o. mediates in the procedure of acquiring a visa for the passenger, the agency cannot guarantee that its mediation will be successful. Mediation in the procedure of acquiring visa is not included in the price of travel and needs to be paid separately. The cost of mediation in the procedure is not returned to the passenger in any case. Should the passenger lose the documents during the duration of the trip or should the documents be stolen and these are necessary for the continuation of travel or for his return to the home country, the passenger has to provide himself new documents on his own costs. In case the passenger has to interrupt the travel due to losing their documents or because they were stolen, he is not entitled to the proportional reimbursement of the paid price of the travel.

8.CUSTOMS AND CURRENCY CONTROL REGULATION  

The passenger must respect the customs and currency control regulation of the Republic of Slovenia, as well as of the other countries he is travelling to. Should the passenger due to disrespect of these regulations be unable to continue the travel, the passenger is the only one to suffer the consequences and costs, occurred from such situation.

9.HEALTH REGULATION

According to the regulation of the World Health Organization the passenger is required to get vaccinated before travelling to certain countries, as well as to acquire adequate corresponding documents confirming the vaccination. Vaccination is obligatory even in cases when such health regulation was accepted after the booking was made. Rejection of vaccination is not an excusable reason for the cancellation of booking, unless there are contradictions for the passenger’s health. In such case the passenger has to provide a medical statement. TJs d.o.o.  is not responsible for eventual complications or the cancellation of the travel on behalf of the passenger which could occur due to disrespect of the health regulation of the country the passenger is travelling to.

10.LUGGAGE

The transport of luggage is free up to a certain weight limit, determined by the company that is providing the transportation. TJs d.o.o. does not take any responsibility for lost or damaged luggage. The passenger needs to report the lost or damaged luggage to the company that provided the transport or to the accommodation, where the passenger is staying. When travelling by airplane, according to the regulation, valid in the international air passenger traffic, the airline is the one responsible for luggage. In case the luggage got lost, the passenger needs to fill in the form PIR of an airline he was travelling with. Once filled in the form PIR, the passenger needs to hand in one copy of the form to the representative of the airline and retain the other copy for himself. Upon receiving this form the airline reimburses the passenger the compensation of the lost or damaged luggage, according the regulation, valid in the international air passenger traffic. TJs d.o.o. is not responsible for the theft or damage of the passenger’s luggage or other personal belongings, valuables and documents in the accommodation, where the passenger is staying (hotels, hotel rooms, apartments, etc.).

11.RECLAMATION

Every passenger – holder of the travel agreement, has the right to the reclamation of unsuitable services. According to the regulation of the Consumer Protection Act, the passenger has to inform of all the irregularities and deviations from the agreed and paid travel arrangement to the responsible person for the services (whoever carries them out) or the local representative at the travel destination as soon as possible. Should the passenger fail to do so, after returning home he will not be able to hand in a written complaint, if the deficiencies were not completely settled. The form for the report of the deficiencies is to be received from the representative of the agency at the travel destination. The passenger has to hand in a written reclamation at least 60 (sixty) days after the conclusion of the travel. In case the passenger misses the legally determined date for the handing in the reclamation, TJs d.o.o. will not consider his complaint. Without a written reclamation TJs d.o.o. does not consider the claims for the reduction of the price of travel arrangement or any other types of reimbursements and other claims. The organizer will not consider a group complaint, which would be signed by more passengers – holders of the travel agreement, resulting from one reclamation claim. To the written claim for the price reduction, reimbursement or other type of claims the passenger needs to attach adequate confirmation of the hotel manager, transport provider or other authorised person, which will confirm the passenger’s claims, on base of which the passenger is demanding the reimbursement (for example, confirmation of payment). If TJs d.o.o. holds the responsibility for nonrealization of the program or single services, the passenger is entitled to the reimbursement in amount of the real value of the nonrealized services or according to applicable regulations of the Consumer Protection Act, except in cases when TJs d.o.o. has the right to cancel the travel arrangement or change of travel program.

12.INSURANCE

The prices of the travel arrangements, unless differently stated in the program, include basic accident insurance, yet they do not include health insurance, which means that the passengers are responsible for taking care of their own insurance. When travelling abroad it is recommended to get the health insurance with global coverage.

13.FINAL PREMISES

All the prices of TJs d.o.o. programs include value added tax. By making a booking every passenger gives TJs d.o.o. his permission to use the photographs and videos made on the travel (the photographs and videos could include every passenger) in promotional and commercial intentions. TJs d.o.o. does not take any responsibility for the behaviour of passengers and damage that passengers would cause during the travel. In the event of dispute between TJs d.o.o. and the passenger the legal procedure is in competence of the court in Ljubljana. TJs d.o.o. does not take responsibility for eventual errors in the promotional material (catalogues, leaflets and websites). These general terms and conditions replace all the previously issued general terms and conditions.

Detailed description

GENERAL TERMS AND CONDITIONS FOR ROUNDABOUT TRAVEL PROGRAMS (A BRAND OF TJS D.O.O.)

1.GENERAL TERMS AND CONDITIONS

General terms and conditions of travel arrangements are a fundamental part of booking agreement, concluded between TJs d.o.o. or other accredited agency and passengers, who are booking a certain travel arrangement. Once the interested passenger orders a certain travel arrangement in the agency, over the phone or e-mail, it is considered that he has accepted the general terms and conditions. The booking the passenger makes is obligatory and therefore it is possible for the passenger to cancel his booking exclusively according to the general terms and conditions regarding the cancellation of the booking on behalf of the passenger. The passenger is responsible for all the costs and consequences, which may occur due to incorrect information he has provided when making a booking.

2.MAKING A BOOKING AND PAYMENTS

The passenger can book a travel arrangement in the offices of TJs d.o.o., in any other accredited agency or by e-mail. By making a booking TJs d.o.o. and the passenger agree a travel agreement, which includes the information regarding the travel arrangement that the passenger has chosen or in other cases the travel agreement refers to the travel arrangement program, that consist of all the information regarding the chosen travel arrangement program. When making a booking, the passenger has to provide all the necessary information and his personal documents that are required by the travel arrangement programs and pay the amount of 30% of the total value of the travel arrangement or he has to follow the instructions, stated in the travel arrangement program. The passenger has to pay the remaining amount of the travel arrangement price at the latest 30 days before the date of departure or as stated on the booking form / in the travel agreement. In case the passenger fails to pay the remaining amount of the travel arrangement price in time, it is considered that he has cancelled his booking and in this case TJs d.o.o. follows the regulations of general terms and conditions regarding the cancellation of the travel arrangement on behalf of passenger, as stated in paragraph 5. of these general terms and conditions.

2.1.CREDIT CARDS

We accept major credit cards (Visa, Visa Electron , MasterCard and Maestro). Credit card charges require certain information and will be processed only upon submission of a completed Roundabout Travel submission form. There is no charge or service fee for processing credit or debit card payments. Full payment by credit or debit card is required to make a reservation.

3.PRICE OF TRAVEL ARRANGEMENT 

Price of travel arrangement is stated in every travel program and becomes valid with the day of the publication of each program. Prices for all the arrangements are given in EUR. TJs d.o.o. reserves itself the right to change the prices according to Obligations Code (the changes take place due to changes in currency exchange rates, changes in transport tariffs, changes in fuel prices…). Should the price changes occur, TJs d.o.o. has the responsibility to inform the passenger at the latest 20 days before the day of departure. If the agreed price of the travel arrangement rises more than 10%, it is the right of the passenger to cancel his booking without any further costs, yet it has to be done at the latest 2 days after he has received the notice of the price change. It is the right of the travel organizer to state in the travel program that is the obligation of the passenger to pay all the services, carried out for the passenger abroad, directly to the person that has carried out these services as predicted in the program. In this case the passenger takes the responsibility to claim all his reclamation demands abroad (where the payment took place).

4. CATEGORIES OF SERVICES

Unless differently stated in the travel program, the price of the travel arrangement includes all costs of transport, accommodation and meals, as well as the travel organization and travel guide. As special services are to be considered the costs that are not included into the price of the travel arrangement (single rooms or rooms different to those that are offered in the basic travel arrangements, special meals, additional excursions,…) or the travel arrangement itself lists them as services upon additional payment (visa, airport tax, tourist tax,…). These services are to be paid by the passenger separately. When making a booking, the passenger can express his wishes regarding special services, if they are possible, he will have to provide an additional payment. During the travel the special services have to be paid (in correspondent foreign currency) to the travel guide or to the representative of TJs d.o.o. wherever these services take place. The categorization of accommodation (number of stars) listed in the travel arrangement programs are provided by the holiday location or are stated by the national categorisation of every country. TJs d.o.o. has the right to inform the passenger about the name of the accommodation upon arrival to the destination. 

5.AMENDMENT AND CANCELLATION OF BOOKING ON BEHALF OF PASSENGER

For every amendment after the booking has been made (upon filling in the booking form), if the amendment is possible at all, the Roundabout Travel charges the passenger the amount of 10 EUR. The passenger has the right to cancel the booking. The cancellation of booking has to be made in writing. Should this occur TJs d.o.o. reserves itself the right to claim from the passenger the costs that the agency has suffered due to the cancellation of booking. The amount of costs depends on the date when the written booking cancellation was received. Unless stated differently in the travel arrangement, the following cancellation terms are to be considered as valid:

Return policy for Roundabout private group programs:

  • In case of cancellation 59-31 days before departure, the cancellation fee is 10% of total price.
  • In case of cancellation 30-15 days before departure, the cancellation fee is 40% of total price.
  • In case of cancellation 14-8 days before departure, the cancellation fee is 60% of total price.
  • In case of cancellation 7-1 days before departure, the cancellation fee is 90% of total price.
  • In case of cancellation on the day of departure, the cancellation fee is 100% of total price.
  • Non shows will not be refunded.

Return policy for individual travellers for Roundabout regular public day tours:

  • Any cancellation up to 24 hours before the departure is free of charge and the client receives a full refund.
  • Cancellations received later than 24 hours before the departure will be charged in full amount and the client is not eligible for a refund.

6. CANCELLATION OF TRAVEL OR CHANGE OF TRAVEL PROGRAM

Based on the valid legislation, TJs d.o.o. has the right to cancel group programs at the latest 7 (seven) days before the planned date of departure, in case there has not been enough bookings made for the realization of the travel. Roundabout regular daily tours can be cancelled at the latest the day before the scheduled tour. The lowest number of passengers is determined with every program individually. Should it happen that the number of passengers does not reach the minimum of passengers needed for the realization of the travel arrangement, the organizer does not take any responsibility for the damage compensation to the passengers, who booked the travel, yet every passenger is reimbursed the full amount of the payment he previously made. TJs d.o.o. has the right to partially or completely resign from the travel agreement, in case during the duration of the travel or the execution of the program occur unexpected circumstances, which could not have been anticipated, eliminated or avoided, yet for TJs d.o.o. such circumstances represent a justified cause in which the agency would not have concluded the travel agreement if such circumstances would have existed at the time of its conclusion. TJs d.o.o. has the right to change the date or time of departure due to the change in the date or time of departure of the means of transport booked for the travel or in case of force majeure, as well as has the right to change the direction of the travel due to changes of the conditions of travel (new timetable, unstable conditions in the country of travel, natural disaster or another unexpected cause, that is out of our control) without any reimbursement for the damage and according to the valid regulation of the passenger traffic. As TJs d.o.o. can not take the responsibility for the changes to the program due to force majeure, which could occur during the execution of the program, the agency has in this case the possibility to offer the passengers its services in another form that the existing conditions allow. TJs d.o.o. has the right to partially or completely resign from the travel agreement during the duration of the travel if the passenger does not follow the behaviour rules, which are valid on certain types of transport or in certain accommodation and if the passenger with such behaviour endangers the wellbeing and health of other passengers and prevents the representative of the agency the realization of the travel program.

7.TRAVEL DOCUMENTS

Passengers, who book a trip abroad, must have a valid passport or another suitable document that enables them to enter a foreign country. In case certain countries condition the entry to the country with a special document (visa), the passenger must acquire these documents before the travel or up to the date, stated in the program. The passengers who are not residents of the EU must acquire all the necessary documents, required by the countries of the travel destination and the ones they cross when travelling. The underage passengers need to acquire all the necessary documentation for the border crossing of the underage passengers. Should a passenger not fulfil the obligations given or should it occur that due to the passenger’s unregulated documents he is not able to travel or he has due to the same reasons cancel the travel during its duration, TJs d.o.o. follows the terms and conditions stated in Return policy. In case TJs d.o.o. mediates in the procedure of acquiring a visa for the passenger, the agency cannot guarantee that its mediation will be successful. Mediation in the procedure of acquiring visa is not included in the price of travel and needs to be paid separately. The cost of mediation in the procedure is not returned to the passenger in any case. Should the passenger lose the documents during the duration of the trip or should the documents be stolen and these are necessary for the continuation of travel or for his return to the home country, the passenger has to provide himself new documents on his own costs. In case the passenger has to interrupt the travel due to losing their documents or because they were stolen, he is not entitled to the proportional reimbursement of the paid price of the travel.

8.CUSTOMS AND CURRENCY CONTROL REGULATION  

The passenger must respect the customs and currency control regulation of the Republic of Slovenia, as well as of the other countries he is travelling to. Should the passenger due to disrespect of these regulations be unable to continue the travel, the passenger is the only one to suffer the consequences and costs, occurred from such situation.

9.HEALTH REGULATION

According to the regulation of the World Health Organization the passenger is required to get vaccinated before travelling to certain countries, as well as to acquire adequate corresponding documents confirming the vaccination. Vaccination is obligatory even in cases when such health regulation was accepted after the booking was made. Rejection of vaccination is not an excusable reason for the cancellation of booking, unless there are contradictions for the passenger’s health. In such case the passenger has to provide a medical statement. TJs d.o.o.  is not responsible for eventual complications or the cancellation of the travel on behalf of the passenger which could occur due to disrespect of the health regulation of the country the passenger is travelling to.

10.LUGGAGE

The transport of luggage is free up to a certain weight limit, determined by the company that is providing the transportation. TJs d.o.o. does not take any responsibility for lost or damaged luggage. The passenger needs to report the lost or damaged luggage to the company that provided the transport or to the accommodation, where the passenger is staying. When travelling by airplane, according to the regulation, valid in the international air passenger traffic, the airline is the one responsible for luggage. In case the luggage got lost, the passenger needs to fill in the form PIR of an airline he was travelling with. Once filled in the form PIR, the passenger needs to hand in one copy of the form to the representative of the airline and retain the other copy for himself. Upon receiving this form the airline reimburses the passenger the compensation of the lost or damaged luggage, according the regulation, valid in the international air passenger traffic. TJs d.o.o. is not responsible for the theft or damage of the passenger’s luggage or other personal belongings, valuables and documents in the accommodation, where the passenger is staying (hotels, hotel rooms, apartments, etc.).

11.RECLAMATION

Every passenger – holder of the travel agreement, has the right to the reclamation of unsuitable services. According to the regulation of the Consumer Protection Act, the passenger has to inform of all the irregularities and deviations from the agreed and paid travel arrangement to the responsible person for the services (whoever carries them out) or the local representative at the travel destination as soon as possible. Should the passenger fail to do so, after returning home he will not be able to hand in a written complaint, if the deficiencies were not completely settled. The form for the report of the deficiencies is to be received from the representative of the agency at the travel destination. The passenger has to hand in a written reclamation at least 60 (sixty) days after the conclusion of the travel. In case the passenger misses the legally determined date for the handing in the reclamation, TJs d.o.o. will not consider his complaint. Without a written reclamation TJs d.o.o. does not consider the claims for the reduction of the price of travel arrangement or any other types of reimbursements and other claims. The organizer will not consider a group complaint, which would be signed by more passengers – holders of the travel agreement, resulting from one reclamation claim. To the written claim for the price reduction, reimbursement or other type of claims the passenger needs to attach adequate confirmation of the hotel manager, transport provider or other authorised person, which will confirm the passenger’s claims, on base of which the passenger is demanding the reimbursement (for example, confirmation of payment). If TJs d.o.o. holds the responsibility for nonrealization of the program or single services, the passenger is entitled to the reimbursement in amount of the real value of the nonrealized services or according to applicable regulations of the Consumer Protection Act, except in cases when TJs d.o.o. has the right to cancel the travel arrangement or change of travel program.

12.INSURANCE

The prices of the travel arrangements, unless differently stated in the program, include basic accident insurance, yet they do not include health insurance, which means that the passengers are responsible for taking care of their own insurance. When travelling abroad it is recommended to get the health insurance with global coverage.

13.FINAL PREMISES

All the prices of TJs d.o.o. programs include value added tax. By making a booking every passenger gives TJs d.o.o. his permission to use the photographs and videos made on the travel (the photographs and videos could include every passenger) in promotional and commercial intentions. TJs d.o.o. does not take any responsibility for the behaviour of passengers and damage that passengers would cause during the travel. In the event of dispute between TJs d.o.o. and the passenger the legal procedure is in competence of the court in Ljubljana. TJs d.o.o. does not take responsibility for eventual errors in the promotional material (catalogues, leaflets and websites). These general terms and conditions replace all the previously issued general terms and conditions.